There are some common errors that we have seen when trying to integrate LabSim with LTI-Compliant Learning Management Systems. Below are some of the common errors. If you see an error other than one of these, please contact us.
Invalid Consumer Key: This means that you have inputted your Consumer Key incorrectly. Please verify you have keyed the Consumer Key correctly. If you have, please take a screenshot and contact us.
OAuth Authorization Failed: Your Shared/Consumer Secret is incorrect. Please verify you have keyed the
Consumer Key correctly. If you have, please take a screenshot and contact us.
Invalid LabSim Course Id: You have inputted the parameters that direct you to the course you are looking to access. The parameter should look like this—the value after the equal sign is the ISBN of your LabSim product: labsim_course_id=978-1-935080-43-5
Invalid User Id: LabSim requires that the User ID is passed from the LMS. If you are receiving this error, you (or your admin) needs to change the permissions in your LMS to pass over the User ID to LabSim.
Additionally, you can receive this error if you are not using the correct URL based on whether or not your LMS settings are setup to launch a secure URL. Check to make sure you are using either
http://www.testout.com/orbispartner/basiclti.aspx or https://www.testout.com/orbispartner/basiclti.aspx
based on your LMS security settings which are usually determined when you set up an LTI tool provider.
Invalid User Role: LabSim requires a user role to be passed over from the LMS. This is how LabSim knows to create an instructor account or a student account. If you are receiving this error, you (or your admin) needs to change the permissions in your LMS to pass over the role to LabSim.
No licenses are available for the requested product: This error means that your Consumer Key and Secret have been setup with a group licensing model and there are no more licenses available. Please contact your Account Executive to get more licenses added to the pool.
Server Error in ‘/OrbisPartner’ Application: The “Launch URL” you input into the LMS is incorrect. It should be one of the following (based on your LMS security settings):
Please verify that it is correct. If it is and you are still getting this error, please take a screenshot of both the screen and the URL you have input and contact us.