We had trouble preparing your TestOut experience. (Third-party cookies)

Problem: After clicking a TestOut module or assignment link in the school LMS portal/class page (Canvas, Blackboard, D2L, Moodle, etc.), the following error message appears:

"We had trouble preparing your TestOut experience. The most common cause of this error error is that third-party cookies are blocked..."

Solution: Enable third-party cookies in your browser, either specifically for TestOut, or in general. Instructions for supported browser are included below.

Safari: 

1. Click Safari (in the upper left corner of the browser).
2. Click Preferences (or Settings for Safari 16 or later).
3. Click Privacy.
4. Deselect Prevent cross-site tracking.
5. Close the privacy settings window.
6. Refresh the page, and click "Launch TestOut", if prompted. Otherwise, navigate back to your class page and launch the TestOut assignment/module link again.

Chrome: 

Method 1: General Settings fix

1. Click the eye icon in the top right area of the address bar.
2. Click Site not working.
3. Click Allow cookies.
4. Click Launch TestOut, if applicable.

Method 2: General Settings fix

1. Click the three stacked dots in the top right corner of the browser.
2. Click Settings.
3. Click Privacy and Security in the left column.
4. Click Third-party cookies.
5. Click the radio button next to Allow all cookies.
6. Close the browser's Settings tab.
7. Reload the page on the browser tab with the error, and click "Launch TestOut", if prompted. Otherwise, navigate back to your class page and launch the TestOut assignment/module link again.
   
   

Edge: 

Method 1: Only unblock TestOut's cookies

1. Click the cookies blocked icon in the top right area of the address bar.
2. Click Site not working?
3. Click Show cookies and other site data.
4. Click the Blocked tab.
5. Click testout.com.
6. Click Allow.
7. Click and allow any other blocked TestOut related cookies.
8. Click Refresh.

Method 2: General Settings fix

1. Click the three horizontal dots in the top right corner of the browser.
2. Click Settings.
3. Click Cookies and site permissions in the left column.
4. Click Manage and delete cookies and site date.
5. Click the toggle switch to disable the Block third-party cookies setting.
6. Close the browser's settings tab.
7. Refresh the page on the browser tab with the error, and click "Launch TestOut", if prompted. Otherwise, navigate back to your class page and launch the TestOut assignment/module link again.

Firefox: 
Note: Firefox users should first try the solution found in this article before trying the below steps.

1. Click the three stacked bars in the top right corner of the browser.
2. Click Settings.
3. Click Privacy & Security in the left column.
4. Click the radio button in the Standard (or Strict) box. 
5. Click Reload all tabs.
6. Close the browser's settings tab and open the tab that had the error.