The return license feature allows a student license to be returned to a licensed pool as long as the license usage is less than two hours and within one month of activation.
Steps
- On the Classes tab, click on the Actions Menu and choose View Licenses.
- Scroll down until you find the course you want to return the license to.
- Next, click on View Activated Users.
- Locate the student whose license you want to return to the pool.
Click the recycle icon on the line with the user's name a message will appear indicating the license has been returned to the pool to reverse this action click undo once removed the license instantly becomes available
- It's important to note that other teachers may be activating licenses so make sure the activation is being removed are for students enrolled in your class
- Another important note is removing a license from a student does not remove a student from a class
- If the recycle icon is not there the student's usage may be over the two-hour limit or Beyond 30 days from activation if you have any questions, contact your account representative