If you log into TestOut through its login page, with a username and password, and not through your school portal, please visit this article instead.
Included with every subscription to a TestOut product is a voucher to take its corresponding TestOut Pro Certification exam. If you have taken one of these exams but didn't pass, you may purchase a retake voucher for $39.
Go to https://shop.testout.com/ and enter the price code: 14-339ta (12-339az for highschool students) and then click Continue. Then select the exam voucher for the exam you wish to retake and proceed through checkout.
After you complete the purchase, go and open the email we will have sent you, and, in another tab, launch TestOut through one of the links to TestOut courseware within your school portal. After launching TestOut, click the orange home icon so that you are on your LabSim account home page, then click the Add button (it's right under the My LabSim Products header) and paste in the voucher activation code that was emailed to you. Click Activate. Now you will be able to retake the certification exam by using the link to it located on your class page in your school portal (you may need to refresh that page for it to work).
In some cases, after adding the voucher to your account, your teacher may need to manually schedule you to take the exam again. In those cases, once the instructor has scheduled you, you will be able to retake the exam from the Certifications tab on your account home page.
Note: If the semester is over or you no longer have access to your class page in the school portal, contact TestOut Support and we can get you a username and password and enable your account to take certification exams without being scheduled by a teacher. Beware: Any certification exam taken that is made in this way will not report a score back to your instructor.