If you log into TestOut through its login page, with a username and password, and not through your school portal, please visit this article instead.
Included with every subscription to a TestOut product is a voucher to take its corresponding TestOut Pro Certification exam. If you have taken one of these exams but didn't pass, you may purchase a retake voucher for $39.
Go to https://shop.testout.com/ and enter the price code: 14-339-AV (12-339-AZ for high school students) and then click Continue. Then select the exam voucher for the exam you wish to retake and proceed through checkout.
After you complete the purchase, go and open the email we will have sent you, copy the activation code, and, in another tab, launch the link in your class page to your TestOut certification exam again and enter the code when prompted.
In some cases, it may be necessary to instead launch into TestOut through one of the non-certification-exam TestOut module links within your school portal. After launching TestOut, click the white home icon so that you are on your LabSim account home page, then click the Add button (it's just right of the My Products header) and paste in the voucher activation code that was emailed to you. Click Activate. Now you will be able to retake the certification exam by using the link to it located on your class page in your school portal (you may need to refresh that page for it to work).
Rarely, after adding the voucher to your account, your teacher may need to manually schedule you to take the exam again or adjust the existing schedule. In those cases, once the instructor has scheduled you, you will be able to retake the exam from the Certifications tab on your account home page.
Note: If the semester is over or you no longer have access to your class page in the school portal, contact TestOut Support and we can get you a username and password and enable your account to take certification exams without being scheduled by a teacher. Beware: Any certification exam taken that is made in this way will not report a score back to your instructor.