If you log into TestOut through links in your school portal, not using a TestOut username and password, please visit this article instead.
Included with every subscription to a TestOut product is a voucher to take its corresponding TestOut Pro Certification exam. If you have taken one of these exams but didn't pass, you may purchase a retake voucher for $39.
Go to https://shop.testout.com/ and enter the price code: 14-339-AV (12-339-AZ for high school students) and then click Continue. Then select the exam voucher for the exam you wish to retake and proceed through checkout.
After you complete the purchase, go and open the email we will have sent you, and, in another tab, log into your Labsim account and click the Add button (located just right of the My Products header) and paste in the voucher activation code that was emailed to you. Click Activate.
After adding the voucher to your account, ask your teacher to schedule you again. Once the instructor has scheduled you, you will be able to retake the exam from the Certifications tab on your account home page.
Note: TestOut Support can enable the accounts of non-students and students whose classes have ended and will not be used as a part of a class grade to take the Pro Certification exams without being scheduled by an instructor. Beware: Any certification exam taken in this way will not report a score back to your instructor.
If your class has ended, you've have been studying on your own, or your Pro Certification exam is not going to be used by your class, feel free to contact TestOut Support to have your certification exams enabled. To request these exams be enabled, send an email to Support@TestOut.com, use the Chat function on the TestOut.com, or call us at 1-800-877-4889 Opt 2. Be sure to state why you need TestOut to schedule the exam as opposed to your instructor. Our hours are between 6:00 am and 6:00 pm Mountain time, Monday - Friday. We'll be happy to help.