Tip #2: Grade Return Troubleshooting

This article will help you troubleshoot why grades may not be returning from LabSim and into the LMS. 

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Steps

Some students have two accounts by accident.

• In all cases, the student should have a Single Sign-On account when they clicked on the LMS link(s) over to LabSim.
• In some cases, a student has created a non-LMS account by going to TestOut.com, and then proceeding through the account creation process. 

To merge an account, the student should perform the following steps:

1. From your Learning Management System (LMS), click the link(s) over to LabSim.
2. Click the Profile Name in the Upper Right (such as Sunny Day), and select My Profile.
3. Click Merge Accounts.  
4. Type in the username and password from the non-LMS account.
5. Click Merge Accounts button.
6. Click the X in the Profile dialog.