Hey, how can we help?
Knowledge Base & FAQs
Find Advice and Troubleshooting steps here, including System Requirements, Pop-up Blocker settings, etc.
Knowledge Base
- What every instructor using TestOut EduApp integration with Canvas should know
- Missing Scores and How to Avoid Them
- Start Lab opens a blank white window and will not load the simulation viewer - Kaspersky
- Four loading dots and the page won't load LabSim products after logging in - Browser Assistant - Malware
- Troubleshooting Slowness, Unresponsiveness, or Freezing during TestOut Lab Simulations (Expanded Edition)
- Troubleshooting Slowness, Buffering, Stopping, or Stuttering in TestOut Videos
FAQs
- What are the system requirements for the TestOut software?
- Can a Chromebook be used with TestOut/LabSim?
- Does TestOut's LabSim work on mobile devices? (phones, tablets, iPads, etc.)
- Green checks - what are they, what do they mean, and how to earn them?
- How to clear out previous progress in a LabSim course
- How to take TestOut Pro Certification exams without an instructor to schedule it?